FAQ's

PoleFitnessWorld.com is where all your Pole Sisters and Bros Shop for all All their favourite pole brands like Bad Kitty, Pleaser, Active Creatures, Dry Hands, Dew Point, Stunt Grip, POLEtice, Mighty Grip and many more. PoleFitnessWorld.com is the one stop shop for all your grips, shoes, dvds, clothing and accessories.

PoleFitnessWorld.com supports the Pole Community with continual sponsorship of Competitions, Competitors and Events.

Customer Service Hours

Monday - Friday 8am - 5pm AEST (Australian Eastern Standard Time) 

What is your Return Policy?

You can check out our Returns Policy by CLICKING HERE.

Shipping information

Pole Fitness World ships worldwide from Australia and uses Australia Post as our preferred carrier.

Shipping options available via the checkout are Standard Post, Registered Post or Express Post.

Standard and Registered Post may take up to 14 business days for delivery, where as Express Post may take 3-5 business days. These timeframes may differ for international orders.

Please keep in mind that while efforts are made to despatch your order within 24-48 hours of payment being made, once the items have been shipped they are in the hands of Australia Post and dependant on their case loads and environmental factors (natural disasters/fires/floods etc) will determine the length of time for delivery.

If a purchase was made on either a Saturday or Sunday, shipping will commence on the following Monday.

What are your payment methods?

Payment can be made online or over the phone for Credit Card, Paypal or alternatively, Direct Bank Transfer. For all Direct Bank Transfers, your items will not be shipped until the funds have been received by us. 

I made a mistake with my order. What do I do?

If an error was made throughout your order, please contact us on sales@polefitnessworld.com as soon as possible to prevent the shipping of an incorrect order.

I own a Pole or Aerial Studio. Do you offer wholesale pricing?

YES! If you are a pole studio and interested in purchasing wholesale please email us and we can set you up. Wholesale Orders have a minimum order value of $150.

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